New Updates and Ticketing System

At RT Design Group we are committed to serving our customers in the best and most efficient manner as possible. This enables us to keep our costs down and have happy clients. In an effort to improved site updates and enhancements we have setup a project ticketing system. Clients can now submit changes or site improvements in two ways.

Your first option is to send an email to:
updates@rtdesigngroup.com
Any emails sent to this email address will open up a ticket under your account. Please be as specific as you can in your email.

The second way is to visit our website, and fill out a form that will submit a ticket to our system. You may do this by first visiting our website (www.rtdesigngroup.com). On the main menu under “Contact Us” you will see a new menu item named “Submit ticket”

When you click on “Submit Ticket” you will be brought to a form. Please fill out this form with as much information as possible. This will be sent directly to the person responsible for completing the tasks.

The form you will fill out will look like this:

Any updates submitted to the system after site completion and sign-off will be invoiced at the rate defined in your project contract. Updates are billed at a minimum of 1 hour. So please compile your list and submit updates at one time to maximize the items you can get completed. 

We encourage all past, current, and future clients to use this system when requesting updates or additions to their site. We are confident these systems will help us deliver better service to all of our clients moving forward.
Thank you, 
Ryan Tremblay
CEO, RT Design Group